Complaints

The Sunderland Safeguarding Children Partnership (SSCP) has a role in co-ordinating and ensuring the effectiveness of local individuals' and organisations' work to safeguard and promote the welfare of children. It is not accountable for their operational work. Any complaints about the operational work of any of our partners should initially be directed through their own complaints’ procedures, to ensure it is dealt with efficiently and effectively. 

To make a complaint about a function* of the SSCP, or about the conduct, outcome or decision of a child protection conference^, please contact Nicola Appleby, Business Manager who will ensure concerns are given due consideration and will take any remedial action necessary.

Tel: 0788 0101699

Email: Nicola.appleby@sunderland.gov.uk

* Further information on the objectives and functions of the board visit Working Together to Safeguard Children (2018) - Chapter 3.

^ Parents/carers and children (if of sufficient age and understanding) have a right to complain about the process of child protection conferences or appeal against a conference decision.  The Complaints in relation to child protection conference procedure has more detailed information about this complaints process and how it will be managed.